Vpn on wifi

LandRover

Hi,I have install premium vpn and have fast WiFi but problem is that it won't connect. Says connection timed out .

Gjoksi

Hello.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a connectivity log file, by following these steps:

https://www.bitdefender.com/consumer/support/answer/9689/

Next, contact Bitdefender Consumer Support by e-mail:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Alexandru_BD

Hello @LandRover,

I have noticed you have raised a ticket to our Support Teams. The engineers need a bit more information to provide assistance, so please reply on the open case with a detailed description of the situation you have encountered and the following details:

- the model of the device you are using (for example, Samsung Galaxy S9)

- the Android version running on the device

- the Bitdefender version running on the device

- one or more screenshots displaying the issue you have encountered

To find out the Bitdefender version, open the app, tap on the More button (represented by the three dots in the bottom right corner of the screen) and go to Settings. Scroll down to the About section, and you will see the Bitdefender version.

Once you have provided the required information, kindly wait for the engineers to respond.

Let us know how it goes.

Best regards