Is my Bitdefender working properly

BigGingerScot

Attached is a copy of the screen of my laptop after today’s (22 July 2022) update.

·        As you can see it clearly shows the last anti-virus update was on 3 July despite me doing a manual update every day - the notification never moves on from this date.

·        Also on right hand of taskbar the Windows Security has an issue, advising that I update Bitdefender Antivirus.

·        You will also notice that the Bitdefender logo is also missing from the taskbar.

·        Also each day, even though I have program set to update automatically, there is always a message in Update Recommendation to update the anti-virus. Even when manually updating and getting the message that the update has taken place the Update Recommendation again shows a new message to update once more within a few minutes.

These 4 issues have been concerns over the past few weeks. Can you please advise how to get rid of them as I am concerned I may not be fully protected whilst on the ‘net.?

 

Gjoksi

Hello.

Definitely there's something wrong with the program.

Try the steps from this article:

https://www.bitdefender.com/consumer/support/answer/13429/

If that didn't help, uninstall the Bitdefender program using the Uninstall Tool.

For Bitdefender Paid version click here:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

For Bitdefender Trial version click here:

https://www.bitdefender.com/links/uninstall_consumer_trial.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been resolved, as reinstalling the program usually solves the issues.

If that also didn't help, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

Regards.

SamuelMoore

I think you should keep it , I’ve been using Bitdefender for many years I never had any issues.

Alexandru_BD

This is definitely something that requires a closer look. Unfortunately, we won't be able to answer your questions on the forum @BigGingerScot and it will be necessary for you to contact the Support Teams, if the troubleshooting steps do not return any positive results.

Regards

BigGingerScot

Hi, I uninistalled & reistalled Bitdefender as requested and over the plast two days everything seems to be working normally. Thanks for your help, much appreciated.👍️

Alexandru_BD