Reboot the system indefinitely

edited July 2022 in Enterprise Security

Hi, on a Gravity Zone endpoint, threats are detected every time a full scan is performed.

BD says that to permanently eliminate the threats the machine needs to be restarted.

On reboot there is no longer any warning, but on a new scan the problem reappears. 

Thank you


  • Andra_B
    Andra_B Customer Experience Projects Manager BD Staff

    Hello @october,

    Since this behavior is repeated over and over again, it would be the best to contact the Enterprise Support team. The colleagues will then request the necessary log files so that your case can be investigated in detail.

    You should also provide the following material:

    - a sample of the files detected by Bitdefender. This should be in a password-protected archive.

    - a screenshot displaying the malware or the effects of the malware 

    This might be a false positive, but it's better to be on the safe side.

    Thank you, and please do let me know if you need further information.

    Andra B.