VPN blocks my Cox Webmail access

Louis Messer

I recently replaced Kaspersky with Bit Defender. I received a popup advising me to turn on VPN to protect my web brosing. Now Bit Defender won't let me in to my Cox webmail account. How do I get rid of VPN? I can't find a way to turn it off.

Gjoksi

Hello.

You can simply uninstall Bitdefender VPN from your device by following the steps provided here:

https://www.bitdefender.com/consumer/support/answer/2791/

Just Select "Bitdefender VPN".

Regards.

Alexandru_BD

Hello @KelleyBoyd,

Does the email work with the VPN disabled? Can you establish a connection to other websites/apps when using the VPN? Do you encounter any error messages?

Try the steps provided in the articles below and let us know how it goes:

Can’t access a website when Bitdefender VPN is active? Here’s what to do:

https://www.bitdefender.com/consumer/support/answer/13353/

Some Apps won’t work with Bitdefender VPN? Here’s what to do:

https://www.bitdefender.com/consumer/support/answer/13353/

Regards