Fire wall alert mode broken

Muhammad Abdulkader

Hi all,

Since the last update of Bitdefender, my firewall alert mode is broken ..

it keeps switching off by it self

please can anyone help, how to fix this, I have tried deleting and reinstall ..

Gjoksi

Hello.

-- Try the steps from this article:

https://www.bitdefender.com/consumer/support/answer/13429/

--- If that didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been resolved, as reinstalling the program usually solves the issues.

--- If that also didn't help, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Alexandru_BD

Hello @Muhammad Abdulkader

If the above instructions do not fix the issue, I would recommend contacting the Technical Support Teams.

The engineers have received a few similar reports and there is a chance that the situation requires additional investigation by our development teams.

Let us know how it goes.

Regards