Bitdefender causes windows to crash
On two different PC, Windows 10 and Windows 11. On Windows 10 I had to reinstall Bitdefender and then windows crash. On windows 11 machine I Installed Bitdefender Plus and when restarted PC Windows crash.
Both PC must be reinstalled. This is not very good. I dont want to use Bitdefender anymore now. I have it on another Windows 11 machine but I may chenge to another supplier...
Is this something that you are aware of?
Answers
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Hello.
-- STEP 1 --
Repair Bitdefender, by following these steps:
https://www.bitdefender.com/consumer/support/answer/13429/
Hello.
-- STEP 2 --
If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool.
For Bitdefender Paid version click here:
https://www.bitdefender.com/links/uninstall_consumer_paid.html
For Bitdefender Trial version click here:
https://www.bitdefender.com/links/uninstall_consumer_trial.html
It will completely remove the program.
Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been resolved, as reinstalling the program usually solves the issues.
-- STEP 3 --
If the instructions from Step 2 didn't help, follow the instructions in this step.
First, take screenshot(s) of the issue
and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
https://www.bitdefender.com/consumer/support/answer/1733/
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
Regards.
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Hello @snyten,
Do you have any other security solutions installed on the devices where windows is crashing?
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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Worst program I have ever seen...will get rid of it as soon as I can, close the browser and get blue screen no icons...its as if it is incapable of running in windows 10
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Hello.
-- STEP 1 --
Repair Bitdefender, by following these steps:
https://www.bitdefender.com/consumer/support/answer/13429/
Hello.
-- STEP 2 --
If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool.
For Bitdefender Paid version click here:
https://www.bitdefender.com/links/uninstall_consumer_paid.html
For Bitdefender Trial version click here:
https://www.bitdefender.com/links/uninstall_consumer_trial.html
It will completely remove the program.
Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been resolved, as reinstalling the program usually solves the issues.
-- STEP 3 --
If the instructions from Step 2 didn't help, follow the instructions in this step.
First, take screenshot(s) of the issue
and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
https://www.bitdefender.com/consumer/support/answer/1733/
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
Regards.
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Kindly perform below steps & see if this helps you in anyway.
1) Uninstall the bitdefender product with add/ remove programs option in windows
2) To remove the remaining files download and run Bitdefender product uninstaller (https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe)
3) Restart PC in safe mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234)
4) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :
C:\Program Files (delete any folder with name bitdefender)
C:\Program Files (x86) (delete any folder with name bitdefender)
C:\ProgramData (delete any folder with name bitdefender)
C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)
5) Open run command again and run below command one by one :
temp ,delete all the files in the folder
%temp% ,delete all the files in folder
prefetch ,delete all the files in folder
6) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type bitdefender in search box and click find next. If any file or folder under name of bitdefender is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.
7) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.
8) Remove devices from online bitdefender central (https://www.bitdefender.com/consumer/support/answer/2795/)
9) Download online installer for your respective bitdefender product from below stated links
Bitdefender Antivirus Plus: https://download.bitdefender.com/windows/installer/en-us/bitdefender_antivirus.exe
Bitdefender Internet Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_isecurity.exe
Bitdefender Total Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe
Once your respective bitdefender product is installed, a bitdefender dialogue box will open where you will need to login with your registered bitdefender online central details and after a successful login, your product will be synchronized with your online bitdefender central account. Henceforth, your product will get registered & activated with online bitdefender central automatically.
If issue persists,
Generate bitdefender support tool logs (https://www.bitdefender.com/consumer/support/answer/1733/)
Generate bitdefender connectivity logs (https://www.bitdefender.com/consumer/support/answer/9689/)
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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I believe that the underlying issue has something to do with a recent Windows Update and the Chromium Embedded Framework (CEF) that we use to render the Sign-in Window and other web-based components.
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I see the MOD talking about the same solution over and over. That’s a cop out. I l wasted six hours tonight pouring over code, figuring this.
Bitdefender is a good company… AS LONG AS YOU PAY!!!!!!!!!
I found destructive code when you try to uninstall the FREE version.
I wasted six hours of my life figuring that out but I’ll be fine. I just feel bad for the MOD that keeps regurgitating the same bull…
Make no mistake. Bit defender is like a scorned ex-wife. If you try to remove it!!!!!!
It’s in the code clear as day.
The reason the MOD keeps saying the same fix is because the “repair” is designed very carefully as another hook. The want as much exposure to you as possible. Even thus they know they destroyed your pc on purpose.
I spent a lot of time on this. Everything I wrote is true. I’m sure this will get deleted the moment the MOD sees it but I already archived this through “Wayback” so I can taunt them once they remove it.
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Hello @TDuballstar,
I understand your frustration, but you do realize that this is an older thread opened back in 2022 where it's quite possible that you won't find the answers you are looking for?
Where should I start.. I think the first question to ask here is what are you actually trying to do? Install/uninstall Bitdefender, do you get an error/crash in the process, what is happening, more specifically? I'm asking because chances are, the issue you are experiencing is unrelated to what was reported on this thread more than 2 years ago.
Should you wish to elaborate and tell us what's really going on, we'll do our best to help you out here.
But not on this thread, we won't be reviving it.So, my kind request to you is to open a new thread, explain the issue you are facing in detail, keeping in mind these posting guidelines, and we can work together on this.
Thank you,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
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