Computer won't start after bitdefender install

Azimuth

An earlier topic about the failing to restart after a bitdefender install the suggested fix was that he gave the SSD a knock and now it's running fine. That's plausible, HDD do sometime respond to that loosening method. Previous to installing bitdefender I had a kasperspy internet security which also caused a computer to jam up but release with F8. I uninstalled Kasperspy and the computer fired up from cold and would restart every time now I've installed Bitdefender have the same problem but computer won't boot at all, not even with using F8. It looks like there's something inheritance with some anti-virus causing computer to lock up? Any realistic suggestion would be helpful to fix the problem. Thank you

Gjoksi

Hello.

First of all, uninstall the Kaspersky program using the "kavremover" tool:

https://support.kaspersky.com/common/uninstall/1464

It will completely remove the program and no Kaspersky files/folders/registry entries will be left on your device.

Next, do the following steps:

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

Hello.

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool.

For Bitdefender Paid version click here:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

For Bitdefender Trial version click here:

https://www.bitdefender.com/links/uninstall_consumer_trial.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been resolved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.