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High Memory

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Cramer
Cramer
edited August 2022 in Enterprise Security

Hello,

I have around 90 clients, I experienced sometimes a high Memory usage.OS could be Windows 7 and 10.

what could this be? See attached image:


97416DFB-40B2-4318-8AC8-69CD44BE741E.png


Comments

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.

    Since you need help with business product, @Alex_Dr and @Andra_B could take a look here and help you.

    Also, you can always contact the Bitdefender business support:

    https://www.bitdefender.com/business/support/en/71263-85158-contact.html

    Regards.

  • Alex_Dr
    Alex_Dr Quality & Customer Experience Specialist BD Staff
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    Hello @Cramer,


    I do apologize for the late reply.

    In this case I strongly recommend getting in contact with the Enterprise Support Team as they will have to troubleshoot the situation thoroughly and also ask additional information that can be used to pinpoint the core reason for the issue (asking for Support Tool Logs, memory dumps, or are there any scanning processes running when experiencing high memory usage)


    Do keep me posted with how the situation unfolds and if I can be of any assistance regarding this.


    All the best,

    Alex D.

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