Blank Text in All Bitdefender Windows

CodyIsTired

I'm not 100% sure when this started, but all of my text within Bitdefender seems to have disappeared. I found a few threads that attributed this to Windows 11, but I've had Windows 11 the entirety of the time I've had Bitdefender on this machine. The only thing different was that I allowed the trial to expire, but I've since purchased the full version, which was recognized (the icon turned back red from gray).

I've uninstalled (I'm pretty sure at least since I couldn't see the options but it went through restarts), repaired, etc. And when I reinstalled, the installer shows up fine. But as soon as I get to the Device Assessment Scan, the text just goes away. The first photo is the Device Assessment Scan as well as a popup that appears when I first install. I'm not sure what the popup is representing. The second photo is the Show, About, and Update options from the BD logo in the tray. I don't have the subscription for the VPN, however all text within the application for that are present.

I can't seem to find a thread that has a resolve to the issues, but hoping maybe I just didn't search the right keywords and that there is a resolve out there.

Gjoksi

Hello.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.