Why is my Windows VPN "disconnected" even though I bought this 1 hour ago?

Pans

Is anyone else having this issue of seeing your VPN disconnected? I bought this maybe an hour ago and when I go search the interwebs it reads disconnected. Why?

Gjoksi

Hello.

More information is needed, like: Do you encounter any error messages? Does the problem occur on a specific location or all locations? etc.

Anyway, do the following steps:

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a connectivity log file, by following these steps:

https://www.bitdefender.com/consumer/support/answer/9689/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.