Mobile Security Constantly Scanning?

Hey everyone, I’m new here & new to Bitdefender. I have the mobile security on an iPhone 13 running iOS 16. I’m just wondering if it’s normal for it to be CONSTANTLY scanning connections, even when I’m not using the internet. When I check the Bitdefender Central, it’s telling me it’s scanned like 15,000 pages per day when I’ve maybe been online on my phone for about 10 minutes. Is this normal, or should I be concerned? Some other strange stuff has been happening, too, which is why I’m asking. For example, my phone is able to use a VPN and the Bitdefender Web Protection simultaneously, which I thought was not possible. Thanks in advance for any help!

Answers

  • Scott
    Scott Defender of the month mod

    Hi @CGenty

    That doesn't sound right, I would get a hold of Bitdefender mobile support at this e-mail address, so they can help sort this out for you.

    bms@bitdefender.com

    Kind regards,

    Scott

    All Bitdefender Home Product User Guides:https://www.bitdefender.com/consumer/support/user-guides/

  • Thanks, Scott!

  • Scott
    Scott Defender of the month mod

    You're welcome, CGenty. I hope it gets resolved for you quickly.

    All Bitdefender Home Product User Guides:https://www.bitdefender.com/consumer/support/user-guides/

  • Hey Guys, I have another question. After I’ve contacted Bitdefender Support via email and received a ticket number, how long does it usually take to get a response?

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    @CGenty

    Hello.

    It usually takes 2-3, sometimes 5 business days for the response.

    BUT, you could PM @Alexandru_BD and/or @Mike_BD (they both work for Bitdefender) and they can set your ticket to high priority. That way, you will get a response from the Support team in just a few hours after you PM them. :)

    Just to mention, they are on a leave and will be back at the office on Monday 26th.

    Regards.

  • Scott
    Scott Defender of the month mod

    @CGenty

    I suppose if you don't want to wait until then, you could try to uninstall the app and reinstall it. Sometimes doing that can repair a "corrupt" install. I don't think it would make things worse, especially if it repaired it. @Gjoksi What do you think?

    All Bitdefender Home Product User Guides:https://www.bitdefender.com/consumer/support/user-guides/

  • Thanks so much for the information, guys. I did get an email reply from Bitdefender, suggesting it was due to scanning the apps I’m using. The problem with this is, I literally have 3 apps on my phone and 2 of them are Bitdefender (the Mobile Security and the Central apps) and one to check my son’s grades. I think something else is going on here. I’ve deleted the Mobile Security app and I haven’t decided whether I’ll reinstall it yet.

  • Scott
    Scott Defender of the month mod

    Hopefully, follow-up support can help to get things resolved for you to the point where you're able to install Mobile Security again.

    And thank you, CGenty, for keeping such good track of your thread and your keeping us up to speed, we appreciate it 😊

    All Bitdefender Home Product User Guides:https://www.bitdefender.com/consumer/support/user-guides/

  • Hello @CGenty,

    Kindly be advised the support representatives replied on your ticket recently, just 84 minutes ago.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user