Bitdefender not updating since September 26, 2022
Good morning,
Please assist me.
Usually Bit updates every morning when I switch on my laptop.
It encountered an update error on 26 Sep, and has not updated since.
Im concerned.
Your reply is appreciated.
Thank you
Heidi
Comments
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Hello.
Follow the steps from this article:
If the steps from the article didn't help, do the dollowing steps:
-- STEP 1 --
Repair Bitdefender, by following these steps:
-- STEP 2 --
If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:
or
It will completely remove the program.
Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.
-- STEP 3 --
If the instructions from Step 2 didn't help, follow the instructions in this step.
First, take screenshot(s) of the issue
and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail:
or
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
Regards.
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Wow, those are one of the most comprehensive instructions i've seen around here 😃 Well done, @Gjoksi !
@Heidi11277 let us know what works for you and if you need any help.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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