Latest Update Blocks Discord And Valorant, But Not Other Sites (YouTube)

Getafix

Hi,

On my daughters' Windows PC (completely up to date Win 10), Bitdefender updated and afterwards Discord doesn't work (never connects) and Valorant won't work. Web browsing is mostly broken but some sites, such as youtube, does work. Explorer itself is sort-of hung but if I disable the Ethernet adapter, explorer springs to life.

Uninstalling Bitdefender fixed the issue. After reinstalling, everything worked for a short while but then stopped again. Uninstalled again and now everything is fine. I just don't want her running without BitDefender.

Any thoughts on what's going on here. Happened right after bitdefender updated.

Thank you.

Gjoksi

Hello.

It could be a conflict between the latest Bitdefender update and Discord/Valorant. But, can't be sure.

Anyway, if you face the same issue again, do the following steps:

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

or

https://www.bitdefender.com/links/uninstall_consumer_trial.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a connectivity log file, by following these steps:

https://www.bitdefender.com/consumer/support/answer/9689/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

or

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.