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Is there a way to force an agent engine update on GravityZone on macOS 12.6?

dbdevkc
edited October 2022 in Enterprise Security

The agent engine is out of date (showing red "!") on a few of our endpoints, even on endpoints that GZ BD sees as online. How can I force an update to the agent engine?

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    Hello.

    Since you need help with business product, @Alex_Dr or @Andra_B could take a look here and help you with the issue.

    Also, you can always contact the Bitdefender business support:

    Regards.

  • Alex_Dr
    Alex_Dr Quality & Customer Experience Specialist BD Staff

    Hello @dbdevkc,


    The simplest way would be to locate the Bitdefender icon in the menu bar, right-click it and go to Open Main Window; afterwards, from Actions menu, select Force Update or Update threat information database.

    Please let me know how it works out on your end.


    All the best,

    Alex D.