Is there a way to force an agent engine update on GravityZone on macOS 12.6?

dbdevkc

The agent engine is out of date (showing red "!") on a few of our endpoints, even on endpoints that GZ BD sees as online. How can I force an update to the agent engine?

Gjoksi

Hello.

Since you need help with business product, @Alex_Dr or @Andra_B could take a look here and help you with the issue.

Also, you can always contact the Bitdefender business support:

https://www.bitdefender.com/business/support/en/71263-85158-contact.html

Regards.

Alex_Dr

Hello @dbdevkc,

The simplest way would be to locate the Bitdefender icon in the menu bar, right-click it and go to Open Main Window; afterwards, from Actions menu, select Force Update or Update threat information database.

Please let me know how it works out on your end.

All the best,

Alex D.