Installation Error using Kaseya

JForma · 2022-10-11T19:07:46+00:00

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I am attempting to install BD using the Kaseya integration. The computers that I am installing are in China. The installations work in the US just fine.

The error that I am getting is 17000. The error is coming from the certutil -decode in the BESTDetectRMMT lines 62-64.

The particular server is a 2012 and the workstations are Windows 10

Thanks,

John

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JForma

https://download.bitdefender.com/SMB/RMM/Tools/Win/1.0.0.120/x64/eps.rmm.exe

Is not able to be downloaded in Machines from China.

The 17000 error is coming from the generated checkSignature.bat

The file is 183b and it should be about 811kb. It starts and then stops just enough to generate a file.

The file fails signature validation.

I tried it from a browser and got the same result.

I copied the file from another 64bit machine, and it is now getting past this part and has downloaded the product.

Thanks

John

All comments

Flexx

https://community.bitdefender.com/en/discussion/93763/installation-error-using-kaseya

Generate bitdefender support tool logs (https://www.bitdefender.com/consumer/support/answer/1733/)

Generate bitdefender connectivity logs (https://www.bitdefender.com/consumer/support/answer/9689/)

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

JForma

Thanks for the comment but this is not the issue. BD is not installed on the computer. I am attempting to deploy via Kaseya integration. The error is coming from eps.rmm.exe while trying to validate the file. I have a suspicion that the file is never making it to the computer and is being blocked.