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How To Uninstall / Revoke The Security Agent For An Employee In BD GravityZone Security Central?

Sarah.J
edited October 2022 in Enterprise Security

How to uninstall and revoke the security agent for an employee in Bitdefender GravityZone Security Central, when we don't know what's the name of his endpoint?

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Comments

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    Hello.

    Since you need help with business product, @Alex_Dr or @Andra_B could take a look here and help you with the issue.

    Also, you can always contact the Bitdefender business support:

    Regards.

  • Alex_Dr
    Alex_Dr Quality & Customer Experience Specialist BD Staff

    Hello @Sarah.J,


    Do you have access to said employee's physical computer in any way in order to uninstall it manually? Or for that customer to provide you the computer ID from Control Panel -> System and Security -> System and then Computer Name field.


    Also, are you referring to Bitdefender Central or Bitdefender GravityZone, as one is for the consumer Product and one is for the business product.


    Best regards,

    Alex D.