Bitdefender VPN Keeps Getting Disconnected

dollasign18

Recently a few days my VPN doesnt connect anymore. It keeps getting disconnected. Everytime i click to reconnect it disconnects right away. anyone else experiencing same problems and how to fix?

Gjoksi

Hello.

It seems that some users at this moment are experiencing the same issue:

https://community.bitdefender.com/en/discussion/comment/317374#Comment_317374

https://community.bitdefender.com/en/discussion/comment/317251#Comment_317251

https://community.bitdefender.com/en/discussion/comment/317392#Comment_317392

Please, do the following steps:

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a connectivity log file, by following these steps:

https://www.bitdefender.com/consumer/support/answer/9689/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

dollasign18

thank you just send email to technical support

Alexandru_BD

Hi,

Indeed, we're seeing some connectivity reports concerning the VPN, therefore anyone experiencing this issue is kindly asked to contact our technical teams for further investigation.

Thank you for your understanding.

Regards