Bitdefender is blocking Open VPN

Hurkilas

So I got standard version of Bitdefender, but its blocking Open VPN software i need for work, i tried searching forums but no luck so far. Basically I tried adding vpn to exceptions but it only adds them to no scan list and that doesent help.

Alexandru_BD

Hello @Hurkilas,

Have you tried the steps from this article, to add the software .exe as an exception for the Advanced Threat Defense module?

https://www.bitdefender.com/consumer/support/answer/2393/

Regards

Hurkilas

Hello @Alexandru_BD , unfortunately that solution isnt working out

Gjoksi

Hello.

If that didn't help, do the following:

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Hurkilas

To add some new light to the problem there is another app that runs and thats Tap Windowss, so its key part of Open Vpn package. I also blocked it and it also didnt helped with situtation.

Alexandru_BD

Hi @Hurkilas,

I think the behaviour should be investigated by the engineers, as we won't be able to resolve this issue in the community. There is also the possibility of a conflict between open vpn and the vpn included in your antivirus, if installed. Or even a strictly configured firewall that may block the connection.

Regards.