Bitdefender Keeps Setting My Folders Back To Read-Only

da · 2022-11-08T15:58:20+00:00

There was an error rendering this rich post.

I have full administrator rights. Bit defender also controls Windows defender. I have marked a folder as not read only, but BD Internet Security, reverts folder back to read only. Also I have a new computer, uninstalled BD on old cmptr, but BD shows program is still installed on 3 not 2 devices.

Edited by @Gjoksi:

"BDSP_GAME5_2022_11_07_16_14_5995.zip" file removed.

It is not against the rules to post the log files, but since they contain data from your device, it is not advisable to post them on a public forum.

Find more posts tagged with

Comments

Alexandru_BD

Hello,

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/help/

Regards

Gjoksi

Hello.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.