I was trying to see my license key to back it up as I need to upgrade to windows 11 and didn't want to lose my active subscription. I no longer have access to the original sign up email but it was working fine till I tried to find my subscription key to backup. I was fortunate to take a screen shot and it shows my computer and email as active on my computer, but now the old inactive account was restored on top and I don't know how to get my old one back.