I Accidentally Changed My Active Bitdefender Account To An Expired One. Any Suggestions?

49ers

I was trying to see my license key to back it up as I need to upgrade to windows 11 and didn't want to lose my active subscription. I no longer have access to the original sign up email but it was working fine till I tried to find my subscription key to backup. I was fortunate to take a screen shot and it shows my computer and email as active on my computer, but now the old inactive account was restored on top and I don't know how to get my old one back.

Gjoksi

Hello.

ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices and/or your payments/purchases.

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

NOTE: Bitdefender telephone support is not toll-free!

Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

Regards.

Alexandru_BD

Hello @49ers and welcome to the Community!

Upgrading the OS will not cause the license to be lost, as subscription management is achieved with the help of Central and the antivirus draws its validity and configuration from there, thus it is only necessary to login in using the account credentials and manage protection from there. The initial activation code is no longer required for future installations, it must only be redeemed after the purchase to activate the product.

You can reinstall Bitdefender using the Central account, reallocate devices, install protection on other devices according to your subscription/license type, activate new subscriptions/licenses and perform security tasks on your covered devices.

This being said, the antivirus must also be synchronized with the Central account where the subscription is active, to draw the information from there. First, you should login in Central, then if the antivirus is no longer installed on your device, you can install it from there. Simply follow the installation steps. In the event the antivirus is still installed on the device, you can click on the "Switch account" tab and re-enter your account credentials for sychronization. Do this for all devices covered by the subscription/license.

If you need any help, you can send me a PM with the email address associated with the Central account and I can check where the subscription/license is and further advise.

Let me know how it goes.

Regards