Premium VPN Not Working With USA And UK Servers. Any Suggestions?
Something goes wrong when I'm connnected to servers in USA or UK (both with manual or automatic selection).
I don't get a connection error, Bitdefender VPN says I'm connected and shows my IP, but when I try to reach a webpage I get a ERR_NAME_NOT_RESOLVED error.
Apparently I cannot reach the DNS server (I'm using OpenDNS) but everything works fine with the other countries I tried (Switzerland, Canada, France and some others)
Best Answer
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Kindly check on troubleshooting page of bitdefender vpn (https://www.bitdefender.com/consumer/support/troubleshooting/products-vpn/) where on the basis of your operating system you can find various troubleshooting steps related to different vpn issues.
If issue persists,
Generate bitdefender support tool logs (https://www.bitdefender.com/consumer/support/answer/1733/)
Generate bitdefender connectivity logs (https://www.bitdefender.com/consumer/support/answer/9689/)
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
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