Bitdefender VPN Could Not Be Connected. Any Help?

Maherson
edited January 2023 in VPN

Hello.

Anyone can help with this issue, more than a week and i can't connect with my VPN. I made all possible troubleshooting steps, but still can not connect.

Thanks.

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    Hello.

    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    NOTE: Bitdefender telephone support is not toll-free!

    Regards.

  • Alexandru_BD
    Alexandru_BD admin
    edited January 2023

    Hello @Maherson,

    If all available troubleshooting steps were exhausted without any improvements, then it will be necessary to contact the engineers for a more in-depth investigation.

    There are a few general causes for connection errors encountered by Bitdefender VPN:

    • You are not connected to the Internet and can’t access the Internet via Wi-Fi or Ethernet cable. Make sure you have Internet access before using Bitdefender VPN.
    • A strictly configured firewall is preventing VPN connectivity (e.g. 3rd party firewall software, router’s built-in firewall). If you are not sure if your router comes with a dedicated firewall or how to turn it off please refer to its manual, contact the manufacturer, or your ISP.
    • Another VPN or Proxy is running when you try to connect. In this case, disable the other VPN/Proxy solution.
    • You’re on public Wi-Fi such as work, school, airport, etc. which may have blocked the ports required by Bitdefender VPN. You need to contact the network administrator to try and change their firewall settings.
    • The port used for the VPN connection is closed. Depending on the device you’re currently using, the port 443 UDP must be open.

    Keep in mind that more information is required when troubleshooting connectivity issues, thus please provide the following details to the Technical Teams:

    • The OS on which the vpn is running
    • Whether the problem occurs on a specific location or all locations
    • IP of the affected server
    • If using standalone vpn or vpn in BMS
    • Whether the problem occurs only on mobile data or only on wifi or present on both
    • App version. 

    Let us know how it goes.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user