How do I transfer photos from android to Window's One drive Photos

IwantIn

Before getting BD it was SO EASY for me to transfer my photos from my Android 7 cell phone to my laptop by connecting the two. I have now tried the same old process and it doesn't work, so I tried downloading (Windows and Google) apps and they didn't work, so I'm now at the point that I want to cut my wrist with my fingernail file. But it that isn't working either because it is too dull. So now I turn to you. Is there anyone who can help a dummy like me figure out what I am doing wrong? Do I need to turn off or on something with BD first? I appreciate your help!

😐️

Scott

@IwantIn

If you wanted to try disabling the protection modules in BD, and see if you're able to connect your phone, and if you can, re-enabling the modules one at a time and see which one may be the culprit.

https://www.bitdefender.com/consumer/support/answer/28557/

:)

Scott

Alexandru_BD

Hello @IwantIn,

Try to disable 'Autoplay' from 'Vulnerability' settings and disable also 'Scan flash drives' from antivirus settings and let us know if the issue is resolved afterwards.

Regards

Gjoksi

Hello.

Open your Bitdefender program and go to:

• Protection -> Antivirus -> Settings -> Scan flash drives and select "Disabled"; and
• Protection -> Vulnerability -> Settings and disable "Autoplay".

Regards.

IwantIn

Thanks for your help. It didn't work, although I do believe your advice is still correct. It makes sense anyways. When I connect my cell and select Hot Spot and do the (de)connections I still get the reading USB tethering (USB not connected). The cord is working fine, so I'm still baffled but not defeated. I'll look into more. Thanks again for reaching out - I really appreciate it. 

😀



IwantIn

Hi Scott, Gjokski and Alexandru,

You guys are wonderful. Thanks for all your posts. The culprit actually turned out to be my device settings in windows at first. After I fixed it, I used your advice until I was able to transfer. Really appreciate your support! Have a good one,

IwantIn



Scott

@IwantIn

Thank you for posting back your results, and for the kind words, we appreciate it 😊

Scott

IwantIn

Hi Guys (& Gals?),

I'm back again with the same problem. Is it because BD has given us an another upgrade? This time after repeating the following steps below nothing changed for me. To refresh your memory, I am connecting my android 7 to my laptop using a cable into the same port that I would put a USB into. My laptop accepts and reads the USB but not my cell phone. Here are my steps:

In BD>Protection>Antivirus>settings>disable scan flash drives

In BD>Protection>Vulnerability>settings>disable Autoplay

In MS Windows>Go to Start>type Run>devmgmt.msc>highlight computer>select Action>select scan for hardware changes>Restart computer

On Cell phone>select hot spot

Any ideas on what I might be doing wrong? I appreciate any help you can offer. Until later, have a good day,

IwantIn (Maria)