Problems With The Annual Subscription. Any Help?

Roman 79

I have been charged twice for an annual subscription. The first time is 50% as suggested by Bitdefender, the second time, automatically, in the amount of 100%. What to do and how to return excess money?

Gjoksi

Hello.

ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices and/or your payments/purchases.

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

NOTE: Bitdefender telephone support is not toll-free!

Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

Anyway, you may obtain a refund for the second charge by contacting:

refunds@bitdefender.com

within 30 days of your initial purchase or of the automatic renewal date.

Regards.

Alexandru_BD

Hello @Roman 79,

If you are referring to your Mobile Security subscription renewal on Gplay, I can see there are indeed two transactions this month. Kindly get in touch with the Support Teams to sort this out. You should benefit from 50% off for this renewal anyway, based on the available information.

Regards