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Problems With The Annual Subscription. Any Help?

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Roman 79
Roman 79
edited January 2023 in Central & Subscriptions

I have been charged twice for an annual subscription. The first time is 50% as suggested by Bitdefender, the second time, automatically, in the amount of 100%. What to do and how to return excess money?

Best Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Answer ✓
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    Hello.

    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices and/or your payments/purchases.

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    NOTE: Bitdefender telephone support is not toll-free!

    Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

    Anyway, you may obtain a refund for the second charge by contacting:

    refunds@bitdefender.com

    within 30 days of your initial purchase or of the automatic renewal date.

    Regards.

  • Alexandru_BD
    Alexandru_BD admin
    Answer ✓
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    Hello @Roman 79,

    If you are referring to your Mobile Security subscription renewal on Gplay, I can see there are indeed two transactions this month. Kindly get in touch with the Support Teams to sort this out. You should benefit from 50% off for this renewal anyway, based on the available information.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

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