When does Support contact from Bitdefender central work.

reCaptcha prevent the sending of message and photos.

Disclosure: there is no choice between photos. Only the possibility of a check mark and it is not enough.


When does it work?




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  • 23.01.2023 approx. 13 local time. Website contact to support still does not work

    Now I'm trying: [email protected]

  • Hi @Mgug,

    I am not aware of any outage on the Support Center page, there are 3 contact channels available, chat, phone and contact form (ticket), which one did you use?


  • 26.01.2023 

    I used mail.

    The reason is that I speak very poor English and need a written translation program.

    In this case, I was able to copy the entire message with image archive in the contact form. But reCaptcha didn't let me move forward. Not even when I tried later.

  • Hi @Mgug,

    Try to clear cache & cookies and see if you get the same result when using different browsers.