can't use bitdefender VPN free

hello.

I rarely use bitdefender VPN.

But usually when I opened the program, I am greeted with an on and off button to turn VPN on.

Yesterday I tried using it, but instead of getting the on off screen, I get the message "upgrade to premium… view offer"

I don't think I used included free 200 megabytes because I rarely use it.

What can be causing the problem?

Thanks for your help

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Scott

Hi @thunderwater

To disable that notification, open the VPN app, and the gear icon on the left, click Settings/Notifications and disable "Allow notifications"

Also, confirm in your main Dashboard, the Bitdefender UI, that in the Settings option on the lower left-hand side, and in General, and disable Special offers and Recommendation notifications, and see if that stops that pop-up offer for you.

Kind regards,

Scott

thunderwater

thank you Scott, I disabled the notifications in the VPN and it is working now. The

Scott

@thunderwater

You're welcome, and that's good to hear :)

And just to be sure to also turn the ones off in your desktop app.

Scott

Syafiq

Hi. I have the same problem. I have disable all in the setting but the problem still persist. Kindly advice

Alexandru_BD

Hi @Syafiq,

Check my last comment on the thread below and see if reinstalling the VPN helps:

https://community.bitdefender.com/en/discussion/94679/bitdefender-vpn-upgrade-message-prevents-me-from-using-my-free-vpn-data-any-help

Also, the notification should display an 'x' in the upper right hand corner to dismiss it. Does this work?

Regards