Windows 10 Error Code 9

AndyH71

Turned on my PC this morning after working fine yesterday. Starting VPN gives me Error Code 9, tried different countries and the same. I've followed the Bitdefender article on changing DNS servers, uninstalling and reinstalling the software, restarting the laptop and flushing my dns settings, all to no avail. Ive reset all my internet connections, wireless mesh etc with no luck. Then I tried my mobile phone running android and connecting directly to my provider, the VPN software on my phone also doesnt work. Logged into my account to check its all still valid and no problems. Is there a current known issue with Bitdefender VPN?

Alexandru_BD

Hello @AndyH71,

This is a know issue by now and our engineers are working on a fix:

Regards

Scott

Hi @AndyH71

As you've probably seen from the above post it is a know issue that I was also having on my end. On my Windows 10 PC, I exited out of VPN, and restarted it, and it is now working. I also did a PC restart.

Regards,

Scott

AndyH71

https://community.bitdefender.com/en/discussion/comment/321187#Comment_321187

Thanks for this information. There was t anything online initially when I checked. I'll try again later on laptop, can confirm it is working on my android now. 😊

Scott

From my end, it may have been a short-term issue and maybe is "resolved", as my S22e Samsung phone is also able to connect.

Alexandru_BD