Game Profile Bugged. Any Help?

StevenC

I just installed Bitdefender Total Security, and it seems like that I am not able to change the Game Profile. Whenever I turn on Postpone Windows Automatic Updates and click save. It just doesn't save, and still remains unchecked.

Gjoksi

Hello.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Scott

https://community.bitdefender.com/en/discussion/95212/game-profile-bugged-any-help

I just checked it on my end, and had the same result as you.

I ran a repair, and the problem still remains. I'm not sure a total uninstall will fix this issue, but it may be worth a try. Otherwise, as with Gjoksi's above post, you should contact support using the steps he provided.

Kind regards,

Scott

Alexandru_BD

Hello,

I hereby confirm I could reproduce this behaviour as well. The development teams have opened an investigation and they are gathering more insight. They will get this fixed soon.

Regards

StevenC

Thanks a lot.