"Device limit reached"

Schw1

I'm getting the message 'device limit reached' in Total Security, saying I have 5 out of 5 devices active when in reality I only have 3 ... there are phantom devices showing in the dashboard, trying to remove but nothing happening?

Scott

Hi @Schw1

This has been an issue recently. Let's see if @Alexandru_BD has an update regarding this, or if he can help you.

https://community.bitdefender.com/en/discussion/comment/321234#Comment_321234

Otherwise, you can contact support. Chat would be the quickest way to get any information that may be helpful.

https://www.bitdefender.com/consumer/support/help/

Kind regards,

Scott

Alexandru_BD

Hi,

Indeed, the Support Teams should be contacted, as they need to gather more information from you @Schw1. I have no news regarding the progress of this investigation, it is still ongoing.

Regards