You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: [email protected];
You may obtain a refund by contacting [email protected] within 30 days of your initial purchase or of the automatic renewal date.
Thank you for your understanding.
"Device limit reached"
I'm getting the message 'device limit reached' in Total Security, saying I have 5 out of 5 devices active when in reality I only have 3 ... there are phantom devices showing in the dashboard, trying to remove but nothing happening?
Answers
-
Hi @Schw1
This has been an issue recently. Let's see if @Alexandru_BD has an update regarding this, or if he can help you.
Otherwise, you can contact support. Chat would be the quickest way to get any information that may be helpful.
Kind regards,
Scott
All Bitdefender Home Product User Guides:https://www.bitdefender.com/consumer/support/user-guides/
2 -
Hi,
Indeed, the Support Teams should be contacted, as they need to gather more information from you @Schw1. I have no news regarding the progress of this investigation, it is still ongoing.
Regards
1
