Unable to connect VPN with my new Intel Evo i7 laptop

technotachy

I am writing this post to seek assistance with a

I am facing a connecting problem while using the VPN on my Intel Evo i7 laptop [https://www.lenovo.com/us/en/faqs/intel/intel-evo-platform/].

I am currently working on a project. Meanwhile, my wifi connections got very

slow, so I tried to connect a VPN but was unable to do so with my laptop.

I have tried the following steps to troubleshoot the problem:

Make sure you have the correct VPN settings. Double-check that you have the correct VPN settings, including the server address, username, and password. Contact your VPN provider if you're not sure.

Check your network connection. Make sure your laptop is connected to the internet and that your network connection is stable. If you're using Wi-Fi, try moving closer to your router or connecting with an Ethernet cable.

Check your firewall settings. Your firewall might be blocking your VPN connection. Make sure your firewall is configured to allow the VPN connection.

Update your drivers: Make sure your laptop's network drivers are up-to-date. You can check for updates in the Device Manager or by visiting the manufacturer's website.

Try a different VPN client: If you're still having trouble connecting to the VPN, try using a different VPN client. There are many free and paid VPN clients available, so try a few to see which one works best for you.

But the problem is still here.

If anyone has any suggestions, please share them.

Thank you for your time.

Alexandru_BD

Hello @technotachy,

Are you getting any error messages at all or does it stay in a connecting loop?

Check if Port 443 is blocked – Port 443 UDP must be open for Bitdefender VPN to work. If you’re running another VPN or Proxy, disable it when trying to connect. If you are using the Premium version, check multiple servers.

In the event the root cause still cannot be found, kindly get in touch with our Support engineers and provide them with the following information for further troubleshooting:

• The symptoms and troubleshooting steps taken so far
• The Central account.
• Whether the problem occurs on a specific location or all locations
• IP of the affected server(s)
• Whether the problem occurs only on WI-Fi or present on LAN as well. Preferably try multiple networks.
• VPN App version.

Head to this link to choose the desired contact channel and ask our engineers for help, if necessary:

https://www.bitdefender.com/consumer/support/help/

I hope the information is useful.

Let us know how it goes.

Regards