It seems that Bitdefender VPN is not working in Italy. My network is WINDTRE. VPN keeps disconnectin

Adonis

Alexandru_BD

Hello @Adonis,

As I have noticed that you are using the Premium VPN, have you tried multiple servers and also multiple networks?

When you start Bitdefender VPN on a Windows computer, does it just show “Reconnecting” or “Disconnecting”?

This can also be caused by temporary problems with your network connection and can be fixed by restarting the computer or reinstalling the Bitdefender VPN application. Check out our easy three-step guide if Bitdefender VPN does not turn on as the app interface is stuck in continuous reconnecting/disconnecting:

https://www.bitdefender.com/consumer/support/answer/35096/

If you are using an Android device and the VPN keeps disconnecting, check this article for remediation steps:

https://www.bitdefender.com/consumer/support/answer/2099/

In the event the above troubleshooting steps do not fix the issue, more information would be required to set a diagnosis:

• The OS on which the vpn is running
• Whether the problem occurs on a specific location or all locations
• IP of the affected server
• If using standalone VPN or VPN in BMS
• Whether the problem occurs only on mobile data or only on wifi or present on both. Preferably try multiple networks
• App version
• Central account

Using this information, the Support engineers can provide further assistance, if necessary. In the event the connectivity issue persists, click on the link below to get in touch with our Support teams and provide them with the required information:

https://www.bitdefender.com/consumer/support/help/

Let us know if the above articles are helpful.

Regards