bitdefender (error code: -1105)

Chrisnz · 2023-04-10T00:54:58+00:00

There was an error rendering this rich post.

On our current laptop we had installed Bitedefener - free version. Running Window 10, Version 10.0.19044 Build 19044

I can find the build of Bitedefener we are running. It keeps returning the error code which means the update will not occur?

Please advise what i can check to determin what action to take.

Thankyou

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Scott

Hi @Chrisnz

Is the BD system tray icon there, if so, right-click on it and see if you have the option, About (I'm not familiar with the free version) and it will, should display that information.

Regards,

Scott

Good, glad you found it. Your error code is not listed here, but the last option may help.

https://www.bitdefender.com/consumer/support/answer/16629/

Otherwise, someone else may stop by here tomorrow and have some ideas or suggestions for you.

Regards,

Scott

All comments

Chrisnz

"... Cant find the build number..."

Scott

Hi @Chrisnz

Is the BD system tray icon there, if so, right-click on it and see if you have the option, About (I'm not familiar with the free version) and it will, should display that information.

Regards,

Scott

Chrisnz

Hi Scott

Got it - will try to copy screen shot here...

Scott

Good, glad you found it. Your error code is not listed here, but the last option may help.

https://www.bitdefender.com/consumer/support/answer/16629/

Otherwise, someone else may stop by here tomorrow and have some ideas or suggestions for you.

Regards,

Scott

Chrisnz

Thanks Scott

the error is consistant at least ;)

Yes i try to find any fixes related to this error number but as you have found too - its not present.

For now we will just have to trust Windows Antivus doing "something" in the background. Im aware that sometime running multiple AV's prog's can cause conflict.

However for time wise I will have to leave it for now. Another may see this post and assit with moving this forward to a solution.

Many Thanks

Chris

Rock.87

same prb @Flexx @Alexandru_BD @Scott any fix?

Flexx

https://community.bitdefender.com/en/discussion/comment/352788#Comment_352788

@camarie, @dvsls, can you check on this?

Regards

Alexandru_BD

Hi,

For that error message try the troubleshooting steps specified in the below article, last section - Other update errors on Windows:

https://www.bitdefender.com/consumer/support/answer/16629/#scroll-to-heading-9

If the error persists, proceed as instructed and contact support for further investigation. Specify how exactly is the computer connected to the Internet (VPN, proxy, etc).