Can we reinstall Bitdefender after fresh installation of OS?

Rachha

Hello! I am unable to reinstall Bitdefender total security after a fresh installation of Windows 10. After accepting the Bitdefender subscription agreement, the pop-up box is just vanishing. I tried to enable protection at Bitdefender Central without success, encounter same issue. Any suggestion/support would be greatly appreciated. Thanks in advance.

Flexx

https://community.bitdefender.com/en/discussion/95669/can-we-reinstall-bitdefender-after-fresh-installation-of-os

1) Uninstall the bitdefender product with add/ remove programs option in windows

2) To remove the remaining files download and run Bitdefender product uninstaller: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe

3) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

4) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

5) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

6) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type bitdefender in search box and click find next. If any file or folder under name of bitdefender is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.

7) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

8) Remove devices from online bitdefender central: https://www.bitdefender.com/consumer/support/answer/2795/

9) Download online installer for Bitdefender Total Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe

Once your respective bitdefender product is installed, a bitdefender dialogue box will open where you will need to login with your registered bitdefender online central details and after a successful login, your product will be synchronized with your online bitdefender central account. Henceforth, your product will get registered & activated with online bitdefender central automatically.

10) Finally run windows defragmentor (if needed): https://support.microsoft.com/en-us/windows/ways-to-improve-your-computer-s-performance-c6018c78-0edd-a71a-7040-02267d68ea90

If issue persists, 

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Rachha

Hi Flexx,

Thanks for the quick suggestion. I did everything as you suggested, but still having same issue. Nothing happening after accepting the Bitdefender subscription agreement, the pop-up box just vanished. Going to send the logs as above. Anymore suggestions would be appreciated.

Alexandru_BD

Hello @Rachha,

The answer is yes, there should be no issues whatsoever when reinstalling Bitdefender after fresh installation of OS. And you won't lose any subscription/license validity because the antivirus draws its validity and configuration from the Central account.

I have noticed that our Support engineers have replied to you on the open ticket and I will post their instructions here as well. Let us know if the installation was successful after completing the below steps:

Download and run the uninstall tool for Bitdefender: https://www.bitdefender.com/links/uninstall_consumer_paid.html

After that, to install Bitdefender, please follow the steps below:

1. Go to https://central.bitdefender.com and sign in with your Central email and password.

2. Click My Devices in the left side menu.

3. Click on the ADD DEVICE->SECURITY-> THIS DEVICE

4. Save the kit on your PC. Wait for the download to complete, then run the installer and follow the on-screen instructions to install Bitdefender.

5. After Bitdefender is installed, you can click Start Device Assessment to initiate a scan of critical system areas. When the scan is completed, the Subscription Plan window will appear, where you can see details about your active subscription.

6. Click FINISH to access the Bitdefender interface.

If you get stuck at any point, you can check this article for guidance:

https://www.bitdefender.com/consumer/support/answer/28558/

Regards

Rachha

Hi Alexandru_BD,

Thanks for getting back to me. I tried to uninstall and install Bitdefender total security as you said above, but again as soon as I checked the agreement box and clicked on install, the installer window just closed.

I tried all possible ways known to me, and tried as suggested by you and Flexx, but after this step as shown in picture, the installer window is no more visible. Is there any other way, please let me know.

Regards,

Ramesh

Flexx

https://community.bitdefender.com/en/discussion/comment/323707#Comment_323707

Can you try and install bitdefender total security using the offline installer and see if the issue still persists.

32 bit: https://download.bitdefender.com/windows/desktop/connect/cl/2022/all/bitdefender_ts_26_32b.exe

64 bit: https://download.bitdefender.com/windows/desktop/connect/cl/2022/all/bitdefender_ts_26_64b.exe

Regards

Alexandru_BD

Something is definitely not right. Either the product is already installed, or there is a problem with that install window.

Going forward, if @Flexx's latest recommendation doesn't work, then I would advise contacting the Technical Support Teams, because I don't think we can troubleshoot this on the forum..

You can get in touch with our engineers by choosing one of the contact channels available here:

https://www.bitdefender.com/consumer/support/help/

Let us know how it goes.

Regards

Rachha

Hello Flexx and Alexandru_BD,

Unfortunately, facing same issue with the offline installer as well. I'm going to contact Technical Support Team. Will let you know the end result.

Regards,

Ramesh

Alexandru_BD

Thanks for following up @Rachha.

Please do keep us posted on the outcome, this is rather strange..

Regards