How to get sysprep to work correctly when using Agent BEST 7.8.4.270

DarrenH · 2023-04-20T08:51:50+00:00

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Afternoon all.

I am trying to prep a system image that includes our Agent Type: BEST Product version: 7.8.4.270 install.

I found the instructions on the website in regards to using the sysprep patch to fix the issue however I cannot seem to get it to work correctly, the image works fine but the second I install the client the installed image fails to boot

its not a massive issue to have to manually install after imaging but i would prefer to not have to

any ideas?

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Gjoksi

Hello.

Since you need help with business product, @Alex_Dr or @Andra_B (they both provide support for business products) could take a look here and help you with the issue.

Also, you can always contact the Bitdefender business support:

https://www.bitdefender.com/business/support/en/71263-85158-contact.html

Regards.

Andra_B

Hi @DarrenH,

I am not sure if you meant the instructions in the following article:

https://www.bitdefender.com/business/support/en/77209-87466-troubleshooting.html#UUID-f843127b-d1ea-b6fb-3de4-f37b736ad790.

Here you can find the troubleshooting steps to clone a Windows system with the Sysprep when Endpoint Security is installed.

Please let me know how it worked.

Andra_B

DarrenH

@Andra_B This is the link to the instructions I followed, however it does not seem to work correctly, I still receive the same error as before. is there a different sysprep patch for my particular client version maybe?

Thanks

Andra_B

Hi @DarrenH,

In this case, I suggest you open a support ticket and provide more details about what appears when trying to boot, so that my colleagues from the Technical Support Department can investigate further. Also, please provide screenshots and the displayed messages, that will help to better understand the situation.

Andra_B