Why does my Bitdefender suddenly not connect on my laptop? It's an active acct and works on phones.

RWP

This just started happening. I have been using Bitdefender for years, and this VPN for about 2 years. Suddenly it will not connect. Thank you for any help you can give.

Scott

Hi @RWP

Try step #6 "VPN errors on Windows", from this article, and see if that helps. Otherwise, there are other options you can go through as well.

https://www.bitdefender.com/consumer/support/answer/11311/

Kind regards,

Scott

VSexton

Same thing is happening to me. I have done everything: restart computer, reinstall VPN, start as admin, switch accounts, reset internet, attempt to connect to multiple different locations, checked firewall settings, made sure adapter was enabled. Maybe once out of 10 times it will connect. Only been happening this past week.

Flexx

https://community.bitdefender.com/en/discussion/comment/323883#Comment_323883

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards