How Do I Get Access To My Email Again?

TucsonJohn

Have used Bitdefender on Win 7 for many years with no problems. Ran a complete scan which identified one critical threat and suggested turning on a specific setting as a solution. I had Bitdefender change that setting, the system required a reboot, and since then I have been unable to access my email client (The Bat). When I attempt to load the app, I get an error "Failed to create working directory c:\Program Files (x86)\The Bat!\Mail\". All folders related to email are flagged read only, and even as the only user (and administrator) I cannot change those attributes. I have thousands of emails I can no longer access. Any help appreciated, as I am unable to subscribe to Bitdefender software support.

Flexx

https://community.bitdefender.com/en/discussion/95877/how-do-i-get-access-to-my-email-again

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards