Bitdefender Central has accepted my renewal code but hasn't updated my subscription with the allocated time or any new features.
Any help as to what's going on would be appreciated.
Hi @Sussex Rover,
I have noticed that you have already opened a ticket for our Support teams. They will also provide a response shortly. In the meantime, i'll tell you what happened.
Your previous Total Security license due to expire on May 12th can protect up to 5 devices. Since the new Total Security license you have purchased has a different variation of devices and can protect up to 10, during activation you were not given the option to extend the current license, but to activate the new code in parallel with the existing license.
On May 12th when the previous license expires, the protected devices will be automatically assigned to the new 10-device license. Alternatively, if you wish, you can also transfer them manually by following the instructions from this article:
I hope the information is helpful.
Regards
