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Subscription renewal by activation code

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Bitdefender Central has accepted my renewal code but hasn't updated my subscription with the allocated time or any new features.

Any help as to what's going on would be appreciated.

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.

    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices and/or your payments/purchases.

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    NOTE: Bitdefender telephone support is not toll-free!

    Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them. They will be back at the office on Monday.

    Regards.

  • Alexandru_BD
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    Hi @Sussex Rover,

    I have noticed that you have already opened a ticket for our Support teams. They will also provide a response shortly. In the meantime, i'll tell you what happened.

    Your previous Total Security license due to expire on May 12th can protect up to 5 devices. Since the new Total Security license you have purchased has a different variation of devices and can protect up to 10, during activation you were not given the option to extend the current license, but to activate the new code in parallel with the existing license.

    On May 12th when the previous license expires, the protected devices will be automatically assigned to the new 10-device license. Alternatively, if you wish, you can also transfer them manually by following the instructions from this article:

    I hope the information is helpful.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user