How to resolve error code 12 on I phone 11, while in So Africa?

Travelled to So Africa & can’t utilize I phone 11 if on open wi-fi. No internet sites can connect. I don’t see any support for I Phone, can anyone help?


  • Flexx

    If issue is related to bitdefender product, kindly contact the bitdefender support by visiting and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

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  • Hello @Trishd

    If you are using Bitdefender VPN, try these steps for iOS:

    1. Restart your iPhone

    Usually, if you’re having trouble with Bitdefender VPN, just turning your device off and then back on again can fix the problem. This works when the operating system or other services don’t start up properly.

    If you restart the iPhone or iPad and are still experiencing VPN errors, continue with the steps below.

    2. Reinstall Bitdefender VPN

    To make sure the VPN app is intact, and you have the latest version it is recommended to reinstall Bitdefender. Follow these steps:

    1. Uninstall Bitdefender VPN from your iOS device. If you need help uninstalling the app please read this article.
    2. Then, reinstall Bitdefender VPN from App Store.

    3. Grant permissions

    If Bitdefender VPN doesn’t connect on iOS, make sure the necessary permissions were granted to the Bitdefender VPN app:

    1. Go to 
    2. Settings →  General → scroll down and select VPN → tap the ⓘ icon next to Bitdefender VPN → choose Delete VPN → tap Delete to confirm.
    3. Next, open the Bitdefender VPN app and try to connect.
    4. Choose Allow in the ‘BitdefenderVPN would like to add VPN Configurations’ screen.
    5. Enter your iPhone / iPad passcode, to allow the VPN connection.

    4. Change your DNS

    If you are currently using the default DNS (Domain Name System) from your Internet provider, switch to a third-party DNS server that might be faster and reliable.

    To learn how to change your DNS settings on iOS follow this link.

    5. Try a different network

    If the VPN errors persist after going through the previous steps, something on your local network is most likely still blocking the connection to the Bitdefender servers.

    Check if you can use Bitdefender VPN after connecting your iOS device to another network (Wi-Fi, hotspot, cellular data).

    If the VPN is working when the device is using another internet connection, contact your network administrator or your Internet provider to determine which network or router settings may be blocking the VPN connection.

    Let us know how it goes.


    Premium Security & Bitdefender Endpoint Security Tools user