Excel Datev Anti-Exploit
Hope someone can help.
We got this dms software, where documents are stored. if i try to open an excel file from the datev dms, it wont. It checks the file from the server out to an appdata location, on this location i can easily open the xls file, also excel normally does work with bitdefender. But not from datev dms.
if i disable anti-exploit i can open excel files from datev dms.
The Bitdefender Support is searching for a solution, but dont find anything.
Maybe i can do it with Your help? I want to check all possible logs or anything that would report that something will be blocked from bitdefender. You got any ideas?
Anyway this path could be helpful?:
C:\Program Files\Bitdefender\Endpoint Security\ThreatScanner\Antivirus_63611_001\Plugins
I repeat, only anti-exploit is enabled, to find a solution, no other module should block the opening...
Or if i read the ram with hxd? Can i find anything helpful in there?
Only bitdefender support can help our regarding this. Support on community forum is limited.
Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/
Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/
Share the logs & your query with bitdefender support team by dropping them an email at [email protected]
If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.
The support team will reply back to your query within next 24-48 hours excluding weekends.
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