Bitdefender vpn improvement and processing request

Ababri

Dear,

I wrote to your colleagues and they directed me to you. Can you help me and solve the problem of slowing down my Samsung A50(android) device. Because when I run the vpn feature, I find some difficulties such as slowing down the speed of the phone, watching some videos/Download delay and stop , stopping the camera when calling on WhatsApp, etc. So as your customer since 2019, I ask for your help to solve this problem and fix it.

Screenshot_20230605-180859_Outlook.jpg

Sincere regards. And thanks to all the bitdefender team.

Flexx

https://community.bitdefender.com/en/discussion/96114/bitdefender-vpn-improvement-and-processing-request

Kindly have a look at below stated link as provided by bitdefender support

https://www.bitdefender.com/consumer/support/answer/19987/

If issue persists,

Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

Alternatively, you can also share your query with bitdefender mobile support team by dropping them an email at bms@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Alexandru_BD

Hello @Ababri,

Several factors can trigger connection slowdowns, the most common being the distance to the server you’re connecting to, network congestion, and high bandwidth usage. 

In addition to the insightful information above, I would recommend the following articles that might prove useful:

https://www.bitdefender.com/consumer/support/answer/82366/

https://www.bitdefender.com/consumer/support/answer/82111/

Regards