Risk Management(ERA) not data

Cyberview_Sam

Hi, All

Have you meet this problem. When I install BEST to new client and execute Risk Scan. It shows successfully.

Risk Management is not data. How can I resolve this issue ?

Thank you

Sam

Flexx

https://community.bitdefender.com/en/discussion/96208/risk-management-era-not-data

Kindly contact the bitdefender business support by visiting https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory  

Additionally, @Alex_Dr or @Andra_B can have a look into this for you.

Regards

Alex_Dr

Hello @Cyberview_Sam,

Thank you for reaching out to us.

The scenario that you describe where there is no data returned in the Risk Management Dashboard after scanning can have multiple causes, such as: endpoints communication, policy configuration, on which company the scanning is being conducted. Etc.

 

You can check the following articles that provides a general description on Endpoint Risk Analytics and Risk Management Dashboard https://www.bitdefender.com/business/support/en/77211-151166-endpoint-risk-analytics--era-.html.

 

If you are not able to resolve this after reading the article provided, please reach out to our Enterprise Support team and one of our engineers will be more than happy to assist you.

All the best,

Alex D.

Cyberview_Sam

Hi, @Flexx & @Alex_Dr

Thank you for your reply.

My endpoint's internet outside is allow, not deny, no matter, gateway firewall or local firewall rules.

My colleague has open case 774426 by support.

So We can discuss on there.

Thank you for your.

Thank you

Sam