App Lock Biometrics dont work

With biometric app locks enabled, anyone can open apps. When set to Pin - everything works fine. After all, I care about logging in via fingerprint and this function does not seem to work at all. As I mentioned - with biometric login, anyone can open an application that should be blocked


  • Flexx
    Flexx Defender of the month mod
    edited November 5

    Kindly contact Bitdefender support by visiting

    Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

    If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.


    OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)

  • If your biometric app lock isn't working as expected and anyone can access your locked apps, you may need to check the app's settings and permissions. Make sure the app has the necessary permissions for biometric access, such as fingerprint recognition. If the issue persists, consider reaching out to the app's support or customer service for assistance.