Attempt to unlock

zakk2115

Hello. An attempt was made to unlock an account only Motorola android phone, is their away to find out exactly who it was

Flexx

https://community.bitdefender.com/en/discussion/96368/attempt-to-unlock

Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

Alternatively, you can also share your query with bitdefender mobile support team by dropping them an email at bms@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Alexandru_BD

Hi @zakk2115,

Have you given your phone to someone or lost sight of the device for some time?

I would suggest setting up a "trap" to find out who it is if this happens again 😃

You can enable the Snap Photo feature that comes with teh Anti-Theft protection on Mobile Security for android devices.

Each time someone will try to unlock your device without success while Snap Photo is turned on, Bitdefender will take a photo of him. More exactly, every time the PIN code, password, or fingerprint confirmation you set to protect your device is entered wrong three times in a row, a photo is taken using the front camera. The photo is saved together with the time-stamp and reason and can be seen when you open Bitdefender Mobile Security and access the Anti-Theft window.

https://www.bitdefender.com/consumer/support/answer/28871/

This way, you can find out if someone attempts to violate your privacy by trying to gain access to the device without your permission.

I hope the information is helpful.

Regards

Wkirklandco

How do I get the snap photo feature to take a photo with the selfie camera rather than the standard camera? Mine is taking photos with only the standard camera and is not getting a face image.

Alexandru_BD

Hello @Wkirklandco,

What mobile device do you have? If the behavior persists and is encountered on all protected mobile devices, I would recommend to contact the Support teams for a more in-depth investigation. You can reach them using the link below:

https://www.bitdefender.com/consumer/support/help/

You can choose from the following contact channels: chat, phone or email/ticket, chat being the fastest way to get in touch.

Regards

zakk2115

Thank-you very much