Bitdefender does not startup when booting from the startup menu.
I see that you have privately messaged me also regarding this. Kindly stick to one post. I have tagged admins @Alexandru_BD and @Mike_BD in the private message post that you sent me and they will reply back soon to you.
Regards
Hello,
Done. I have replied privately, but I'll share my response here as well:
Starting with the build versions 19.x, 20.x and 21.x bdagent.exe no longer loads automatically from the Run registry key, but it is set to run as a scheduled task.
In Task Scheduler, Bitdefender Agent is now scheduled to start with a delay after boot. Therefore, the system tray icon appears a little bit later.
NOTE: This does not jeopardize the security of the Windows systems.
It only delays the load of some Bitdefender graphics for a better response of Windows 10. The anti-malware engines are loaded automatically at boot from vsserv.exe. This is the main process of Bitdefender in charge of real-time protection.
Even though the interface is not loaded yet, Bitdefender still provides real-time protection against malware even before your Windows account loads completely.
I hope this answers your question.
Best regards,
Alex
I keep getting alerts about viruses from firefox mozilla … I am with bitdefender … do I have viruses?
It is telling me a trojan is detected … is bitdefender not supposed to prevent that?
I have promoted you to level 2 so that you can share the screenshot with us here.
@creek if you are getting these alerts in a browser out of the blue, they are fake virus alerts. Of course, Bitdefender will detect a real Trojan, but that's not what's happening there. Most likely there is no infection, but something called 'adware'. These are known to display McAfee, Norton and other known vendors, claiming that your PC is infected. They deliberately create a sense of urgency that maximizes the chances for the user to interact with the notification. The pop-ups in this situation do not have anything malicious attached to them, but when you click on them, they will redirect to malicious sites that try to collect your data or install abusive or dangerous software. This is actually when the antivirus steps in and blocks access to such pages.
However, Bitdefender cannot take any direct measures related to this type of notifications, such as adware that you agreed on or something you enabled, like site setting, site notification, redirects in your browser or installed toolbars, extensions or applications. So, it cannot block the actual pop-up, but it will block any threats thay may hide behind it. A browser reset and removing unwanted extensions from it should be enough as these notifications and fake pop-ups are browser related. Here's more info about adware and how to deal with it:
https://www.bitdefender.com/consumer/support/answer/2574/
I hope this helps.
Can anyone tell me how to make it so the I can see the program in the system tray again? I wonder who thought this was a good idea to begin with, not showing the status of an anti-malware application in the system tray! You people are weird…
Hello @Donald -Fortytwoo,
Since this is an older thread and not exactly related to what you are asking, my request is that you open a new topic and we can discuss it in detail there, if necessary. Does the system tray icon appear after a long time, or not at all? For what it's worth, the status of the antivirus software can be easily checked by activating this widget:
https://www.bitdefender.com/consumer/support/answer/36730/
As for the system tray icon, this article better explains the logic behind the delayed agent icon display:
You could also try the following:
Select Start, scroll to Bitdefender, then press and hold (or right-click) the app. Select More → Pin to taskbar.
If the app is already open on the desktop, press and hold (or right click) the app's taskbar icon, and then select Pin to taskbar. Step 1: Search "Bitdefender" in Windows Search Option.
Step 2: After the Bitdefender app comes in search result, right click on it, hover to select "Open file Location" by left click.
Step 3: This will take you to a shortcut of the app. Now, right click on that shortcut and go in its "Properties".
Step 4: Under "Properties" tab you may find that the app icon is missing. There is an option to "Change Icon", left click on it. Then select "Bitdefender" icon.
Step 5: If you're already running the app, then the icon will still appear blank. Close the app from the taskbar. Then reopen and check if the issue is fixed.
Let me know how it goes. I will be closing this thread, so feel free to open a new one describing the issue you are encountering and steps taken so far.
Thanks!
