File shredder

Sprocket

My computer recently went though an update. (Windows 10) Upon rebooting it I find that my file shredder is no longer in the contex menu of my recycle bin. How can I rectify this?

Alexandru_BD

Hello @Sprocket,

You could try a product repair and check if the File shredder comes back afterwards:

https://www.bitdefender.com/consumer/support/answer/13429/

For what it's worth, it's still there on my Windows 10 desktop and there are no known issues:

Let us know how it goes.

Regards,

Alex

Scott

Agree, I just checked on my Windows 10 PC, and it still shows the File Shredder option. Bitdefender Total Security build 27.0.14.78

Sprocket

Thanks for all your help. I can see Bitdefender Agent but I cannot delete that. It tells me that Internet Security needs to be deleted first. I canot see that in my control panel or in Revo Uninstaller. All suggestions greatly received.

Scott

Hi @Sprocket

First, try the Uninstall tool from step #2 then see if the BD Agent is still there. If it is, can you manually delete it from Apps? If so, then try re-installing BD from your Central account. If it still won't uninstall, go through the rest of the steps as per these instructions from @Flexx which in the past has been helpful for others.

When you come out of Safe mode, I would run the uninstaller again, and see where you're at with the installed apps and hopefully no Bitdefender apps are shown.

2) To remove the remaining files download and run

Bitdefender product uninstaller:

https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe

3) Restart PC in safe mode:

https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

4) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

5) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

6) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type bitdefender in search box and click find next. If any file or folder under name of bitdefender is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.

7) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

Kind regards,

Scott