Replacement hard drive

Roger Bedford

I have 3 PCs. One failed and I have fitted a new hard drive. It seems to work OK. All three were protected by Bitdefender but the one on which I have fitted the new hard drive is not seen. How can I remove Bitdefender from the old machine? Note I cannot do it from the the old machine because the old machine does not see it. I will then put Bitdefender on to the machine which has the new hard drive.

Scott

Hi @Roger Bedford

Have you tried going into your Bitdefender Central Account, My Devices, then chose the one from that PC (View Details) then at the top right, click on Remove. After it's removed, go to My Subscriptions on the left side, choose your version of Bitdefender, and click on the blue, Install protection on new device, and in the pop-up window, Install Bitdefender Security on this device.

Let us know if that worked. It should not take an additional slot away from your subscription, as it is the same PC, and Bitdefender should read that hardware, or PC addresses as the same PC .

Kind regards,

Scott

Flexx

https://community.bitdefender.com/en/discussion/comment/326623#Comment_326623

To what @Scott said, I am providing you with the bitdefender support link to remove a particular device from online bitdefender central

https://www.bitdefender.com/consumer/support/answer/2795/

and to install bitdefender on new device follow the procedure provided in below stated link as provided by bitdefender support

https://www.bitdefender.com/consumer/support/answer/2844/

Regards