Cannot access home network

Smithy

I attempted to connect to a client's 'Guest' network in order to access the internet. My laptop (a PC running W10) flashed a warning about a port scan and then moments later informed (not asked) me that it would reboot in 5 minutes. After rebooting, the wireless was disabled. I managed to find the reason (the service had been switched off) which I understand is something Bitdefender does.

However, after re-enabling the wifi I could still not access the client's system. Their IT department could not resolve it either. Once back home I discovered that I could access the internet but could not ping anything on the home network; I cannot print nor can I log into my router. I have disabled the firewall and everything I could on Bitdefender, but still no access.

Any help would be appreciated.

Flexx

https://community.bitdefender.com/en/discussion/96752/cannot-access-home-network

Kindly contact the bitdefender business support by visiting https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory 

Additionally, @Alex_Dr or @Andra_B can have a look into this for you.

Regards

Gjoksi

Hello.

Since you need help with business product, @Alex_Dr or @Andra_B (they both provide support for business products) could take a look here and help you with the issue.

Also, you can always contact the Bitdefender business support:

https://www.bitdefender.com/business/support/en/71263-85158-contact.html

Regards.

Alex_Dr

Hello @Smithy,

I strongly recommend to contact the Enterprise Support team as they will need to troubleshoot the situation and find out the root cause.

Please also keep us posted in this forum in order to speed up the resolution process.

Best regards,

Alex D.