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Problems with 5G Ultra Wideband
Verizon is my wireless provider. I have regular 5G where I live, but travel often through 5G UW areas. When I do, I cannot access the internet at all with the VPN turned on. My phone shows full bars, but nothing loads. If I turn my VPN off and on again, it will work again some of the time, often feeling a little sluggish. A lot of the time, I just have to keep it off if I want to continue using my phone in that area. Also, I find I have to restart my phone completely when returning home for it to work again with the VPN turned on, otherwise, nothing loads no matter how many times I refresh my VPN connection. Even on Wifi. Does anyone have any insight on this? Thank you.
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Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.
Alternatively, you can also share your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
The support team will reply back to your query within next 24-48 hours excluding weekends.
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