Disabling Bitdefender For Updating Of Other Software

All of my software updates, perfectly, but one. The developer of this problem software claims that Bitdefender is preventing their updates. I have disabled every switchable option, in Bitdefender, that I can find, but the mentioned software still does not update.

My suspicion is that this developer simply cannot figure out how to update their product, but I would like to ask the community to provide any ideas about the full disabling of Bitdefender before I go back to them.