Bitdefende Central app frequently fails to load

krisvlo

Since a few days I'm regularly experiencing the Bitdefender Central app (on Android) fails to load: It gets stuck on the very first (empty) screen which typically shoiuld refresh with my data after a few seconds.

I tried clearing both cache and data but that doesn't seem to resolve the issue. I typically have to completely reinstall the app to revive it. With two-factor authentication enabled this is a tedious process.

Please note the website remains functional, so it seems like an app issue, probably was introduced via a recent update (I typically keep all my apps up-to-date at all times).

Can this be resolved?

Alexandru_BD

Hello @krisvlo,

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact channels available here:

https://www.bitdefender.com/consumer/support/help/

Let us know how it goes.

Regards,

Alex